Sometimes the event organisers will ask us to use paperless tickets, to make sure as many genuine fans as possible get the chance to book.

This means no paper tickets will be sent in the post. 

 

How does it work?

Once you’ve booked for a Paperless Ticket show, we’ll get in touch with you to nominate a credit or debit card. This will then act as your tickets to get you in on the night.

It's all very clever – your card details are just transferred securely onto the scanning system at the venue, so on the night they just swipe your card, check it against your ID and booking reference to make sure you are who you say you are, then you're in. No paper tickets through the post and no going to the box office to pick your tickets up.

One thing to remember – your whole group will need to arrive together. As the cardholder, you're the important one! Your guests will need to arrive with you to get in.

Virtual credit cards won't work as there's nothing to scan on the night – you'll need to use a physical card that you can take along with you.

Can I authorise someone else to use my tickets?

You can't – paperless tickets are designed to stop tickets from being passed on. Please only buy tickets if you’re sure you're definitely going to the event. If your circumstances can change quite quickly, maybe you should leave it up to someone else in the group to book the tickets.

We will try to help where we can though – we know that things can come up, so if your circumstances do change, get in touch with our customer services team and we'll try to help.

What if I go to the entrance with my kids and swipe my card – can they go in without me?

This isn't allowed – you, as the cardholder, have to go into the venue, watch the show and have a good time. If your kids ask you to book tickets for them and it's a paperless event, they'll have to make the booking on their own card if they want to go without you being there.

Don't forget, we accept debit cards as well as credit cards, so under 18s can still make a booking.

Can I transfer my order onto another card?

We can only ever transfer onto another card if the one you booked with has expired. It would still have to be in your name and address, so we can't transfer onto someone else's card.

What do I need to take with me on the night?

• Confirmation of booking.
• The nominated credit/debit card.
• State issued photo ID – that's a driving license or passport.

What if I don't have a passport or driving license?

Entry is strict on the night, so you will need some government-issued photo ID. If you can't provide the right ID, you might not get in – and we can't refund unless the event gets cancelled. To avoid problems, if you don't have any photo ID, it's best to get someone else in your group to order the tickets.

Will I get any paper tickets before the show?

No, sorry! If it's a paperless event, just bring yourself, your nominated card, photo ID and your reference number.

What if my friends won't be there until later?

The whole group does need to go in together. If your friends are late and you go in without them, they won't get in.

What if my card is expired or it's been lost?

We'll always try and contact everyone whose card is due to expire before the day of the event so that you can add your new card details to the booking. You can then get into the event with your new card.

We might not always be able to contact you through – and we won't know you've lost your card until you tell us – so please remember to get in touch once you've got your new card.