If you’ve been asked to send your tickets to the buyer, you’ll need to:

1) Login to Your Account and click View Resale Orders under My Tickets. You can then select the order to access the buyer’s delivery address.

2) Send the tickets via Royal Mail Special Delivery from your nearest post office.
You’ll initially have to pay for the cost of this service, but don’t worry this cost will be reimbursed when you receive payment for your order.

3) Enter the tracking number on the order in your account. You’ll need to enter the tracking number before any deadline provided to you.

Important – if your buyer’s delivery address is not in the UK please do not dispatch. Instead contact us on the email below so we can request a UK address from your buyer.