I can no longer supply the tickets I have sold and the event is more than 7 days away Follow In this case, please contact our Customer Service team on 0333 321 0480 or contact us here. Remember to include your name and the order number of the tickets you can’t supply. Related articles I have sold the wrong tickets. What do I do? How does Ticket Exchange work? Can I cancel the sale? I've received an email asking me to let you take care of my order My plans have changed - Can I have a refund or exchange on my tickets?