We aren’t given reasons why orders are declined. The best thing to do is to contact your bank or card issuer for more information.
If an error message has come up on the page or the page has frozen, don’t try to buy your ticket(s) again – your order may have been successful. You’ll get an email within the hour letting you know if it’s been processed or declined.
If you’re not sure the order has gone through, or if you're having problems logging in to your account, please give our Customer Service team a call on 0333 321 0480.