Because you’ve bought tickets that are being resold, we have to give the seller time to receive them to send on to you.
Some event organisers don’t send out tickets until the week of the event, so you may not get your tickets until a few days before the event.
But don’t worry – we’ll drop you an email when your tickets are on their way to you, and the latest you should receive them is around 5 days before the event.
I've moved house – can I change my address?
Of course – but make sure you do this before the tickets are sent out, as we can’t get them back. To change your address, click here.
Please note: if you’ve updated your address details on your account online, this won’t have changed the delivery address for tickets you’ve already bought. Please tell us about a change of address so we can let your ticket seller know before they post your tickets.
If you're providing an address that's not your own (e.g. a hotel, work or a friend), please let them know you're expecting a delivery so that the tickets can be safely accepted.