We’re sorry to hear there’s been a problem and you want to make a complaint. We’d love to be able to help – give our Customer Service team a call on 0333 321 0480 or send us an email via our FAQ page
If you’d prefer to write a letter, please send it to:
PO BOX 68685
Make sure that you provide us with your order number and as much detail as possible so that we can pass your complaint on to the right department.
We’ll do our best to get back to you within 1 - 3 working days.