Sam Fender will be touring the UK in 2020! 🎸
For more information on ticket delivery, age restrictions, ticket limits, accessible tickets, booking confirmations & changing your address, continue reading.
Important Information ⚠️
The name of the lead booker will be printed on each ticket.
The lead booker must be in attendance and photo ID checks will be made on entry into the venue. If the ID does not match entry will be refused.
ID must be in its original form and not a copy.
If you are booking more than one ticket your guest must arrive at the same time as you. Failure to do so will result in the guest being turned away.
Failure to adhere the terms and conditions may result in the customer's order being cancelled. There are no exceptions to this rule.
The resale of tickets is only permitted via Ticketmaster's Ticket Exchange and the artist's official resale platform.
Transferal of tickets is not permitted under any other circumstances.
If the promoter reasonably believes that a ticket has been resold through resale platforms not endorsed by the artist, the barcode will be voided, prohibiting entry to the concert.
Ticket Delivery ✉️
Please click here for our up to date delivery information! Be aware that the latest to expect them is 5 days before the event. Tickets for this event are provided directly by the promoter and not printed by Ticketmaster and may not be dispatched until ten days before the event.
Age Restrictions 👶
O2 Victoria Warehouse, Manchester - Over 14s only.
Barrowland, Glasgow - Over 14s only. Under 16s must be accompanied by an adult over 18.
Alexandra Palace, London - Ages 14 and over only. Under 16s must be accompanied by an adult over 21.
De Montfort Hall, Leicester - No under 14s in the standing area. Under 14s must be accompanied by an adult.
Motorpoint Arena, Cardiff - Under 14s must be accompanied by an adult over 18.
First Direct Arena, Leeds - Under 14s must be accompanied by an adult over 18. Over 16s only in the standing area.
Utilita Arena, Newcastle - Over 14s only in the standing area. Under 14s must be accompanied by an adult over 18 and seated.
Ticket Limits ⛔️
All venues except Newcastle - A max of 4 tickets per person and per household applies. Tickets in excess of 4 will be cancelled.
Utilita Arena, Newcastle - A max of eight tickets per person applies. Tickets in excess of eight will be cancelled.
Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
Accessible Tickets ♿️
O2 Victoria Warehouse, Manchester - Wheelchair users should purchase the required number of general admission (minus companion) tickets via www.ticketmaster.co.uk and contact email@example.com after purchase to confirm a space on the platform. Please include a copy of you PIP or DLA. Ambulant customers requiring a complimentary companion ticket should contact firstname.lastname@example.org after purchase with your requirements & a copy of you PIP or DLA. Please note that availability is limited and spaces will be reserved on a first come first served basis.
Barrowland, Glasgow - 0141 552 4601
Alexandra Palace, London - 020 8365 2121
De Montfort Hall, Leicester - 0116 233 3111
Motorpoint Arena, Cardiff - 02920 234 509
First Direct Arena, Leeds - 0800 988 4440
Utilita Arena, Newcastle - 0800 988 4440
Bought Resale Tickets on our Ticket Exchange?....
When will I receive my tickets?
Because you’ve bought tickets that are being resold, we have to give the seller time to receive them from their place of purchase, then send them on to you.
Some event organisers don’t send out tickets until the week of the event, so you may not get your tickets until a few days before the event. We can’t speed up the dispatch process, however the latest you should receive them is around 5 days before the event.
How will I receive my tickets?
We'll send you an email to let you know how your tickets will arrive.
Posted tickets are usually sent by Royal Mail or UPS.
Please make sure someone is available to take delivery as tickets may need to be signed for.
E-tickets are tickets that you print at home on A4 paper. Once the tickets are ready, we'll email them to you, ready for you to print.
Sometimes tickets are available for Box Office Collection. If this is the case, we'll let you know.
Can I choose how I will receive my tickets? Unfortunately not, but keep an eye on your emails as we’ll email you to let you know how to expect your tickets once this is confirmed.
I am travelling to the event, can I change the delivery address?
We’ll try to get your tickets sent as early as possible, so we’d suggest waiting until closer to your travel date before changing your address.
If you haven’t got your tickets one week before you travel, or you won’t be at your delivery address to sign for them, let us know your new address details here
Once tickets are dispatched we have no way of getting them back.
Please note: if you’ve updated your address details on your account online this won’t have changed the delivery address for tickets you’ve already bought. Please tell us about a change of address so we can let your ticket seller know before they post your tickets.
If you’re staying at a hotel and want them delivered there, please tell us:
- The hotel’s full address, including the postcode
- Your arrival date or the reservation number and the booking name.
If you're providing an address that's not your own (e.g. a hotel, work or a friend), please make sure you tell them you’re expecting a delivery so that the tickets can be signed for and kept safe.
Sold tickets on our Ticket Exchange?....
How should I send my tickets to the buyer?
Please follow the instructions in the email we sent to you.
If you're still unsure, contact us here and one of our Customer Service team will be happy to help.
Does my buyer know I am still waiting on my tickets?
We let our buyers know that they might not get their tickets until quite close to the event – or if there’s a delay with their tickets.
Occasionally, tickets can be released as late as the week of the event. If you don't have your tickets a week before the event, please get in touch with us here. We’ll do our best to make sure your buyer gets their tickets in good time.
Can I list tickets on Ticket Exchange if I’m outside of the UK?
In order to sell tickets from our Ticket Exchange you must hold a UK bank account in your name, unfortunately at the moment we’re unable to accept listings from non UK account holders.
How will I get paid for my sale?
When you list tickets for sale you are asked for a UK bank account where payment can be made. We process your payment around 10-12 business days after the event or show has taken place.