If your ticket(s) sell and are available for us to reissue, you won’t need to do a thing. We’ll simply reissue them to the buyer.
However, not all tickets can be reissued. If you’ve already received them then you might have to send them directly to the buyer. We’ll send an email if that’s the case and then just follow these steps:
1. Login to Your Account and under "My Tickets", click View Upcoming Events, then View Resale Orders.
2. Click on Sold Tickets to locate the order.
3. Click on Send By Royal Mail to locate the buyers address.
You’ll initially have to pay for the cost of this service, but don’t worry this cost will be reimbursed when you receive payment for your order.
4. Once you have posted the ticket(s) enter the tracking number on the order in your account.
You’ll need to enter the tracking number before any deadline provided to you.
Important – if your buyer’s delivery address is not in the UK please do not dispatch. Instead contact us by submitting a request below so we can request a UK address from your buyer.